At Botso, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a hassle-free refund process. Please read our refund policy below:

1. Eligibility for Refund

To be eligible for a refund, your item must meet the following conditions:

• Items must be returned within 7 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase (order confirmation, receipt) must be provided.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards and digital products.
• Personalized or customized items.
• Items purchased on final sale or clearance.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, refunds will be processed within 5-7 business days.
• The amount will be credited to your original payment method.
• Refunds may take additional time depending on your bank or payment provider.

4. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

• Check your bank account or payment method statement.
• Contact your bank or credit card provider, as processing times vary.
• If you still have not received your refund, please contact our support team at support@botso.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@botso.com with details and a photo of the product.

6. Contact Us

If you have any questions about our refund policy, feel free to reach out to our customer support team at support@botso.com.